Billing & Cancellation

Refund Policy

Last Updated: October 2026 | Zarvonis Ventures Private Limited

1. Overview

At Mera AI (operated by Zarvonis Ventures Private Limited), we strive to provide an exceptional AI voice generation and portrait creation experience. This Refund Policy describes the terms and conditions under which payments for VIP subscription passes and in-app purchases may be refunded.

2. Non-Refundable Digital Services Notice

⚠️ Important Billing Notice: Because our AI computing infrastructure allocates high-performance GPU server clusters immediately upon song and photo synthesis requests, digital purchases and subscription fees are generally non-refundable once consumed or accessed, except where required by law or as expressly set forth below.

3. Google Play Store Purchases (Within 48 Hours)

If you purchased a VIP Pass (such as the ₹1 Starter Trial Pass) through the Google Play Store on an Android device:

  • Within 48 hours of purchase: You can request a direct refund through Google Play following their official policy. Visit Google Play Order History, locate your Mera AI transaction, tap "Report a problem", and select your refund reason.
  • After 48 hours: In general, Google Play does not process refunds after 48 hours. However, if you experienced technical disruptions or server downtime that prevented access to VIP features, contact our support team.

4. Special Circumstances & Technical Errors

Zarvonis Ventures Private Limited reviews refund requests on a case-by-case basis under the following valid conditions:

  • Duplicate Charges: If a technical glitch resulted in multiple charges for the same subscription period, we will promptly refund the duplicate transaction.
  • System Generation Outage: If you paid for an instant pass and were unable to generate any audio tracks or photos due to a sustained server failure on our end.
  • Fraudulent / Unauthorized Charges: If your card or UPI was used without authorization, please notify your financial institution and alert us immediately.

5. How to Cancel Your Subscription

To avoid upcoming renewals for weekly or monthly VIP passes, you can cancel auto-renewal at any time prior to your next billing date:

  1. Open the Google Play Store app on your Android device.
  2. Tap your profile icon at the top right corner.
  3. Select Payments & subscriptions > Subscriptions.
  4. Find Mera AI in your active subscriptions list.
  5. Tap Cancel subscription and follow the on-screen prompts.

Once cancelled, your VIP benefits remain active until the end of your current paid billing period, and no further charges will be made.

6. How to Submit a Refund Request

To request a refund review through Zarvonis support, please email us with the following details:

  • Your registered Email Address or Phone Number.
  • Google Play Order ID (format: GPA.XXXX-XXXX-XXXX-XXXXX) or UPI Transaction Reference.
  • Date and amount of the transaction.
  • A brief explanation of why you are requesting a refund.

Send your request to support@zarvonis.com with the subject line "Refund Request - Mera AI". Our team evaluates and responds to all requests within 24–48 business hours.

7. Corporate Contact Information

Zarvonis Ventures Private Limited
HSR Layout, Bengaluru, Karnataka, India — 560102
Support Email: support@zarvonis.com
Support Helpline: +91-9164984844